Via “Captial One Hates Deaf People” at consumerist.com
In a non-web related story, a deaf customer of Capital One was attempting to apply for a Capital One credit card. She needed to finalize the information, but Capital One would not accept relay calls. She attempted to put her mother on the line to explain that she was deaf and needed the relay to communicate. Capital One would not let her speak through her mother or accept the relay call, again.
Here’s part of her experience:
The verification department immediately said they did not accept relay calls and would not talk to me, but instead would send me back to customer service dept which had told me that they could NOT help me. I got angry at this point and told them that I was not happy with being shuffled about because as a deaf person, I’ve had to deal with this sort of crap before the ADA laws came in place. I then told them that I would be reporting them to Better Business Bureau and asked the relay operator to hang up on them (which she happily did because she was not happy with the mistreatment either!)”
Read the entire account at The Consumerist, then Digg the story!
Not surprising. Once a company gets to a certain size they seem to not care about customers as much.
Comment by Aaron — November 16, 2006 @ 12:36 pm
I found out some corporate numbers to capital one if anyone wants them. The 1800-955-7070 number will get you no where. “Senior account managers” at that nu,ber will apologize profusely and say that there is no one else who can help you besides them. Of, course, they will offer no help. The corporate office numbers are are 804-284-5xxx. Capital One seems to own most of the exchanges above 284-5200. If you try enough of them, you may actually get someone who will help. Some of their faxes are 804-284-5200, 804-284-5201, 804-284-5203, 804-284-5204, 804-284-5202, and 804-284-5704. god Bless the consumer!
Comment by jblog — March 3, 2008 @ 6:43 pm