Web Site Accessibility Blog

LivePerson web site communication services are now Section 508 accessibility compliant. LivePerson allows people to connect from a web site via chat for customer service, tech support and product questions. LivePerson’s communication platform Timpani now meets all guidelines for accessibility.

Using JAWS 4 as the baseline product, Timpani is compatible with standard assistive technology hardware and has implemented numerous features; such as alt text in image prompts, no script alternatives, and explicit labels in the form fields. The chat windows will also work with specialty keyboards and Braille readers.

This is a good step in the right direction for allowing all users to access specialty communication services. LivePerson is an excellent way to answer consumer questions on a website, and now it is much more helpful, by allowing all users to access this helpful service.